- Choosing a selection results in a full page refresh.
Can't find what you're looking for? Email us at info@ivno-dress.com and we'll get back to you within 1–2 business days.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout. All transactions are processed securely.
For eligible orders, please request cancellation within 15 minutes of placing your order by emailing info@ivno-dress.com with your order number and the email address used at checkout. After 15 minutes, cancellation or changes cannot be guaranteed. Once an order has been processed or shipped, it cannot be cancelled. Clearance and final-sale exclusions apply as described in our Return & Refund Policy, subject to applicable law. If you need another order change, contact us as soon as possible; changes are not guaranteed.
Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.
Orders are processed within 1–3 business days. Delivery times vary by destination — please refer to our Shipping Policy for estimated timeframes by region.
We ship to multiple international regions. Availability depends on your destination, local courier coverage and regional restrictions; delivery is not available to every location. Please check our Shipping Policy for the listed destinations, delivery estimates and charges. Any applicable customs duties or import taxes are the responsibility of the customer.
Once your order has been shipped, you'll receive a tracking number via email. You can use this to track your package directly with the carrier.
We accept returns within 30 days of delivery for eligible items. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Return & Refund Policy page for full details.
Email us at info@ivno-dress.com with your order number and reason for return. Our team will guide you through the process.
After we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time. See our Return & Refund Policy for details.
We recommend checking our Size Guide for detailed measurements. If you're between sizes, we suggest sizing up for a more comfortable fit.
Most of our pieces are designed to be true to size. Any exceptions are noted on the individual product page. When in doubt, refer to the Size Guide or contact us for advice.
No worries — you can return or exchange eligible items within 30 days. See our Return Policy for details.
Follow the care instructions in the product details and on the garment label. If the garment is marked dry clean only, do not wash it. If instructions are missing or inconsistent, contact info@ivno-dress.com before cleaning.
Popular styles may be restocked depending on availability. We recommend signing up for restock notifications on the product page, or following us on social media for updates.
Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM PST. Reach us at info@ivno-dress.com and we'll be happy to help!
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